DESPATCH TIMING OF ORDERS
Our warehouse will aim to dispatch all orders placed before midday the same working day on all in-stock products, any orders placed after midday will be processed and dispatched the next working day on all in-stock products. Please note that during busy periods and in sale, this is sometimes not possible.
USING A DIFFERENT DELIVERY ADDRESS
If you do not think you will be home to receive your parcel, please give us an alternative address if it suits you better - for example, your work address.
IF YOU ARE NOT IN WHEN THE DELIVERY ARRIVES
Your courier will leave a notice card with contact details explaining any next steps in order for you to receive your order.
IF THERE ARE DELAYS
We will do everything we can to make sure deliveries take place on time. Sometimes, things beyond our control may delay your delivery. If a delay occurs, please contact your selected courier for additional information.
CONTACTING US ABOUT YOUR ORDER DELIVERY
If you have any specific questions regarding delivery, please read the above. If you still have a question you can reach us at firstname.lastname@example.org. Please note we typically tend to respond to emails between the hours of 10am PST and 3pm.
RETURNS & EXCHANGES
If for any reason at all you want to return something, you can do so within 5 days of delivery.
The item must remain in the same condition as sold. We'll give you a full refund or exchange the item. If you just want us to exchange the item, then you do not have to pay any postage for the replacement.
HOW TO RETURN OR EXCHANGE A PRODUCT
Request your return authorization : email@example.com
We always try to deal with returns as soon as they arrive. However, during really busy periods, please allow up to 3 weeks for your return or exchange. There's no need to call or email us to tell us you've returned the parcel. We recommend that you take note of the tracking number in case anything goes wrong so that we can track your item.
WHAT WE COLLECT
We may collect the following information:
Credit card details
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we utilize secure measures to safeguard and secure the information we collect online.
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer's needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about company information and / or product information. You may request details of the personal information that we hold about you under the Data Protection Act 1998 by contacting us at firstname.lastname@example.org If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.