SHIPPING


DESPATCH TIMING OF ORDERS

OUR WAREHOUSE WILL AIM TO DISPATCH ALL ORDERS PLACED BEFORE MIDDAY THE SAME WORKING DAY ON ALL IN-STOCK PRODUCTS, ANY ORDERS PLACED AFTER MIDDAY WILL BE PROCESSED AND DISPATCHED THE NEXT WORKING DAY ON ALL IN-STOCK PRODUCTS. PLEASE NOTE THAT DURING BUSY PERIODS AND IN SALE, THIS IS SOMETIMES NOT POSSIBLE. 

USING A DIFFERENT DELIVERY ADDRESS

IF YOU DO NOT THINK YOU WILL BE HOME TO RECEIVE YOUR PARCEL, PLEASE GIVE US AN ALTERNATIVE ADDRESS IF IT SUITS YOU BETTER - FOR EXAMPLE, YOUR WORK ADDRESS. 

IF YOU ARE NOT IN WHEN THE DELIVERY ARRIVES

YOUR COURIER WILL LEAVE A NOTICE CARD WITH CONTACT DETAILS EXPLAINING ANY NEXT STEPS IN ORDER FOR YOU TO RECEIVE YOUR ORDER. 

IF THERE ARE DELAYS

WE WILL DO EVERYTHING WE CAN TO MAKE SURE DELIVERIES TAKE PLACE ON TIME. SOMETIMES, THINGS BEYOND OUR CONTROL MAY DELAY YOUR DELIVERY. IF A DELAY OCCURS, PLEASE CONTACT YOUR SELECTED COURIER FOR ADDITIONAL INFORMATION. 

CONTACTING US ABOUT YOUR ORDER DELIVERY

IF YOU HAVE ANY SPECIFIC QUESTIONS REGARDING DELIVERY, PLEASE READ THE ABOVE. IF YOU STILL HAVE A QUESTION YOU CAN REACH US AT ORDER@IHNOMUHNIT.CO. PLEASE NOTE WE TYPICALLY TEND TO RESPOND TO EMAILS BETWEEN THE HOURS OF 10AM PST AND 3PM. 

 

EASY RETURNS & EXCHANGES

IF FOR ANY REASON AT ALL YOU WANT TO RETURN SOMETHING, YOU CAN DO SO WITHIN 5 DAYS OF DELIVERY.

THE ITEM MUST REMAIN IN THE SAME CONDITION AS SOLD. WE'LL GIVE YOU A FULL REFUND OR EXCHANGE THE ITEM. IF YOU JUST WANT US TO EXCHANGE THE ITEM, THEN YOU DO NOT HAVE TO PAY ANY POSTAGE FOR THE REPLACEMENT. 

HOW TO RETURN OR EXCHANGE A PRODUCT

REQUEST YOUR RETURN AUTHORIZATION : ORDER@IHNOMUHNIT.CO

WE ALWAYS TRY TO DEAL WITH RETURNS AS SOON AS THEY ARRIVE. HOWEVER, DURING REALLY BUSY PERIODS, PLEASE ALLOW UP TO 3 WEEKS FOR YOUR RETURN OR EXCHANGE. THERE'S NO NEED TO CALL OR EMAIL US TO TELL US YOU'VE RETURNED THE PARCEL. WE RECOMMEND THAT YOU TAKE NOTE OF THE TRACKING NUMBER IN CASE ANYTHING GOES WRONG SO THAT WE CAN TRACK YOUR ITEM.